Shipping Costs & Customer Information

 

Delivery
We only deliver within the European Union, Switzerland, and Norway.

Delivery Costs
The delivery costs are as follows:

European Union (DHL): 17,90 € no shipping costs for orders over 199,90 €
Switzerland (DHL): 19,90 € no shipping costs for orders over 249,90 €
Norway (DHL): 19,90 € no shipping costs for orders over 249,90 €

Prices and Payment
All prices are in Euro and include German VAT at the appropriate rate. Delivery charges and PayPal fees are not included in the prices quoted. We accept payment by IBAN (International Bank Account Number) and PayPal. By Payment with PayPal there are additional expenses of 1,9% of the purchase price including shipping costs. By Payment with PayPal from Switzerland and from Norway there are additional expenses of 3,9 % of the purchase price including shipping costs. Payment is taken once we have established that we can fulfil your order, checked details and stock availability and despatched your goods.

Switzerland and Norway
The delivery to Switzerland and Norway and the invoices are net, that means excluding the German VAT of 19%. When you register, the prices will be automatically displayed without the German VAT. From Switzerland you can pay in CHF (at the current exchange rate) to our bank account at the Kantonalbank Schaffhausen. The exchange rate can be viewed here (purchase price for CHF): Spakasse Cologne

Purchasing
All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Place order", we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or a invoice. The contract will be filed. For safety reasons your order's data are not accessible via internet. We keep these data in confidence according to our privacy policy.

Our Products

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Caution:the products offered in this store are for the most part precision models and not suitable for children under 14 years!
Information about the suitability you can find in the product description through click "Display"!

For the products with the note "not suitable for children under 3 years" applies
Caution! Swallowable small parts. Danger of suffocation!

Minium Order
The minimum order is 29,90 Euro.

Cancellation

Withdrawal
You have the right to cancel within fourteen days without giving any reason this contract. The withdrawal period is fourteen days from the date on which you have taken, or a representative of your third party who is not the carrier, possession of the goods or has. To exercise your right of cancellation, you must notify us

Tractorium
Inh Heike Graf
Im Breitenplatz 5
78250 Tengen
Phone: 0049 (0) 7736 9249828
Fax: 0049 (0) 7736 9249827
E-mail address: info@tractorium.com

by a clear statement (eg a consigned by post mail, fax or email) of your decision to withdraw from this contract, inform. You can sure use the attached model withdrawal form which is not mandatory, however. In order to observe the revocation period it is sufficient for you to send the message about the right of withdrawal before the withdrawal deadline.

Effects of withdrawal
If you withdraw from this contract, we give you all the payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us expensive type of standard delivery have), and must be repaid immediately at the latest within fourteen days from the date on which the notice is received through your cancellation of this contract with us. For this repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment. We may withhold the reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earlier.

You have to return the goods promptly and in any event not later than fourteen days from the date on which you notify us of the cancellation of this contract to us or to pass. The deadline is met if you send back the goods before the period of fourteen days.

You bear the direct cost of returning the goods.

You only need to pay for any diminished value of the goods, if the deterioration in value is due to a not necessary to ascertain the nature, characteristics and functioning of the goods dealing with them.

Model withdrawal form

Customer Service
Any complaints regarding the goods or services supplied should be made to:

Tractorium
Heike Graf
Im Breitenplatz 5
78250 Tengen
Germany

E-Mail: info@tractorium.com
Fax: 0049 (0) 7736/924-9827

You can e-mail, write, telephone or fax us with your complaint.

Batteries
Batteries may not be disposed of with household waste. You as a consumer are required to return used batteries by law. You may return used batteries to the stores or to municipal collection places free of charge.
You can also send batteries back to us by post.

to
Tractorium
Heike Graf
Im Breitenplatz 5
78250 Tengen
Germany

Batteries containing hazardous materials are marked with the symbol of a crossed out wheeled bin.
Close to the waste bin symbol is the chemical name of the pollutant. "Cd" stands for Cadmium, "Pb" for Lead and "Hg" for Mercury



For questions:
E-Mail: info@tractorium.com

Packages
All supplied packaging can be disposed of via the DSD system. Through a contract with a partner of Zentek GmbH & Co. KG we have been part of the DSD system in accordance with § 6 paragraph 1 sentence 1 and 2 VerpackV since 01.01.2009. The packages you have received from us can still give back to our company.

For questions:
E-Mail: info@tractorium.com

Online Dispute Resolution
Platform of the EU Commission regarding online dispute resolution: http://ec.europa.eu/consumers/odr/